HumanitarianTour

Your adventure begins with Humanitarian Mission with us!

Malaysia Flag BM UK Flag EN

Terms & Conditions

Terms & Conditions of Participation

Global Heroes is a humanitarian adventure program wholly owned by Kubah Emas Travel & Tours Sdn. Bhd. The program focuses on relief missions, community development and social awareness in selected locations abroad. It also combines elements of education, welfare and high-impact experiences.

By participating in this program, participants officially acknowledge having read, understood and fully agreed to all terms and conditions in this document.

1.

VERIFICATION OF INFORMATION & PROGRAM DETAILS

  • Participants are responsible for reviewing and verifying all program-related information before making any deposit payments. This includes:

    • Humanitarian mission location
    • Departure and return dates
    • Type of transport
    • Listed program activities or modules
    • Rates and payment information
    • Any errors or changes in information must be notified within 24 hours of receiving the receipt or the participation confirmation letter.
    • Failure of the participant to review and report within the said period shall be deemed as final agreement to all the details stated.
    • Any consequences, additional costs or risks resulting from errors not corrected within the specified period are the full responsibility of the participant.

    2.

    PERSONAL INFORMATION
    • Participants must provide complete, accurate and up-to-date information including:
    • Full name according to passport
    • Identity card/passport number
    • Correspondence address
    • Emergency information
    • Basic health history and allergies (if any)
    • Participants are responsible for checking and confirming all information before making a deposit payment.
    • If no corrective feedback is provided after the deposit payment is made, all information is deemed true and final.
    • Global Heroes will not be responsible for any errors resulting from incorrect, inaccurate or not updated personal information provided by participants.
    • All participant personal information will be kept confidential and used only for program matters, official communications and security purposes.

    3.

    TRAVEL DOCUMENTS
    • Participants must have a valid international passport or travel document recognized by the Malaysian government and the country being visited.
    • The passport must be valid for at least 6 months from the date of arrival in the destination country.
    • Participants are fully responsible for:
    • Ensure travel documents are complete and valid
    • Obtaining a visa or entry approval (if necessary)
    • Keep and take care of each passport throughout the program
    • Global Heroes is not responsible for:
    • Lost or damaged passport
    • Delays at immigration due to incomplete documents
    • Refusal of entry by the authorities of the destination country
    • However, the secretariat will provide appropriate assistance in the event of an emergency that does not disrupt the smooth running of the program schedule.

    4.

    PARTICIPANT ELIGIBILITY
    • Malaysian citizens or individuals who have valid documents.
    • Aged 18 years and above. Underage participants must obtain written permission from a parent or guardian.
    • Physically and mentally healthy, and ready to undertake adventure and humanitarian activities in challenging conditions.

    5.

    REGISTRATION & PAYMENT
    • Registration deposit: RM250 (not refundable under any circumstances).
    • Full payment must be made 30 days before departure date.
    • Failure to pay in full will result in automatic cancellation and the place will be given to another participant.
    • Accepted payment methods:
    • Cash
    • Online Banking Transfer
    • Cheque (subject to verification and cashing of cheque)

  • Global Heroes reserves the right to suspend bookings until the check is confirmed. Any loss of place due to late payment is the participants own responsibility.

    • All payments can only be made directly to the companys official bank account.
    • Global Heroes does not appoint any individual, agent or third party to collect payments. Any payments to individuals other than the company are beyond our responsibility.

    • Official Payment Information:

    Bank : MALAYAN BANKING BERHAD (MAYBANK)

    Nama Bank : KUBAH EMAS TRAVEL & TOURS SDN. BHD.

    No. Akaun : 562263647142

    6.

    CANCELLATION & REFUND

  • Cancellation by Participant:

    • More than 30 days before departure: 50% of the full payment is refunded (excluding deposit).
    • 15–30 days: 30% of the full payment is refunded.
    • Less than 15 days: No refunds.

    Cancellation by the Organizer:

    • Due to factors such as natural disasters, epidemics, security conflicts, or government directives.
    • Payments will be partially refunded, or transferred to the next program, at the organizers discretion..
    • No additional claims for damages will be entertained.

    • 7.

    PARTICIPANT RESPONSIBILITIES
    • Provide valid travel documents: passport, visa, vaccinations or any entry requirements of the destination country.
    • Comply with all safety, logistics and program protocols.
    • Maintain discipline, ethics and behavior throughout the program.
    • Be mentally and physically prepared for basic conditions that may include:
    • Short stay
    • Local food
    • Extreme weather
    • Intensive movement

    • 8.

    DISCLAIMER OF LIABILITY

  • Global Heroes, Kubah Emas Travel & Tours Sdn. Bhd. will not be responsible for:

    • Loss of personal property
    • Injury, accident or death due to negligence or the participants own actions
    • Health complications or illnesses that were not reported in advance

    • Participation is at your own risk and participants agree to release the organizer from any legal liability.

    9.

    TRAVEL INSURANCE
    • Basic travel insurance will be provided by the organizer for all participants. This coverage covers minimum elements such as:
    • Medical emergency
    • Death or accident during the program
    • Participants are strongly encouraged to take out a more comprehensive personal travel insurance policy that covers additional aspects such as:
    • Personal cancellation of the program
    • Loss of luggage or valuables
    • Further treatment abroad
    • Third-party liability or injury to another party
    • Global Heroes is not responsible for any claims not covered under the basic insurance policy, including loss of personal belongings, cancellations due to individual factors, or incidents outside the scope of coverage of the basic policy.

    • 10.

    COLLABORATION WITH EXTERNAL PARTIES

    The Global Heroes Program collaborates with various external parties to launch operations and achieve targeted humanitarian objectives. Therefore, participants are required to comply with the following:

    • Global Heroes establishes formal partnerships with local and international NGOs, government agencies and local communities at mission locations.
    • Participants are required to respect all protocols, safety instructions and work procedures set by our partners.
    • Participants are not allowed to:
    • Taking action on your own without referring to the secretariat.
    • Giving official, media or social statements regarding partner organizations without permission.
    • Engaging in sensitive political, religious or local conflict discussions.
    • Any violation of the ethics of cooperation may result in:
    • Immediate termination of participation.
    • Individual responsibility for legal or reputational consequences resulting from unauthorized actions.
    • Global Heroes reserves the right to take appropriate action to maintain strategic relationships and the good reputation of the organization and its overseas partners.

    • 11.

    ETHICS & CONDUCT
    • Maintain polite, ethical and professional behavior throughout the program.
    • Respect the customs, culture, religion and sensitivities of the local community.
    • It is prohibited to distribute any content (photos/videos) that:
    • Belittling or embarrassing the recipient of aid
    • Insulting religion, nationality, the state, or an organization.
    • Participants are not permitted to use names. "Global Heroes" for:
    • Collecting funds without official permission.
    • Establishing external partnerships.
    • Menyamar sebagai wakil sah.

    • 12.

    Intellectual Property & Media
    • All photos, videos and official documentation throughout the program are the property of Global Heroes, Kubah Emas Travel & Tours Sdn. Bhd.
    • The company reserves the right to use the content for promotion, reporting and documentation.
    • Participants must obtain written permission to publish or use program content for personal purposes.

    13.

    CHANGES TO TERMS & CONDITIONS

    Global Heroes reserves the right to change, amend or update these terms and conditions without prior notice, in accordance with current needs, security policies or operational requirements.

    14.

    AGREEMENT

    By submitting the entry form and/or making any payment, participants automatically:

    • Acknowledge that you have read, understood and fully agreed to all the terms and conditions in this document.
    • Unconditionally agree to all conditions, responsibilities and guidelines set by the organizer.
    • Understand that all personal information provided will be kept secure and will not be shared, sold or disclosed to any third party without permission, except for official program purposes, security or legal requirements. (Personal Data Protection Act 2010).
    HumanitarianTour